At HeartWash, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Last Updated: December 2024
We collect various types of information to provide and improve our car wash services. This includes personal information that you voluntarily provide to us when you book our services, contact us, or interact with our website.
Personal information may include your name, email address, phone number, vehicle information, service preferences, and any other details you choose to share with us. We also collect technical information such as your IP address, browser type, device information, and website usage patterns.
We may collect information about your vehicle, including make, model, year, color, and license plate number, to provide personalized service recommendations and maintain service records. This information helps us deliver the most appropriate car care solutions for your specific vehicle.
When you visit our website, we automatically collect certain information about your device and browsing behavior. This includes your IP address, browser type, operating system, referring website, pages visited, time spent on our site, and other similar information that helps us understand how visitors use our website.
We use the collected information to provide, maintain, and improve our car wash services. This includes processing your service bookings, communicating with you about appointments, sending service confirmations and reminders, and providing customer support.
Your information helps us personalize your experience by recommending services based on your vehicle type and preferences. We use your contact information to send you important updates about your appointments, service confirmations, and any changes to our services.
We may use your information to send you promotional materials about new services, special offers, and seasonal promotions that may be of interest to you. You can opt out of these communications at any time by contacting us or using the unsubscribe link in our emails.
We analyze usage patterns and customer feedback to improve our services, develop new offerings, and enhance the overall customer experience. This helps us understand what services are most popular and identify areas for improvement.
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy. We may share your information with trusted service providers who assist us in operating our business, such as payment processors, email service providers, and customer relationship management systems.
These third-party service providers are bound by confidentiality agreements and are only authorized to use your information for the specific purposes we have engaged them for. They are required to maintain the confidentiality of your information and are prohibited from using it for any other purpose.
We may disclose your information if required by law, court order, or government regulation, or if we believe such disclosure is necessary to protect our rights, property, or safety, or that of our customers or the public. We may also share information in connection with a business transfer, merger, or acquisition.
In the event of a legal proceeding, we may be required to disclose your information to comply with subpoenas, court orders, or other legal processes. We will only disclose the minimum amount of information necessary to comply with such requirements.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes using secure servers, encryption technologies, and regular security assessments.
All data transmission between your device and our servers is encrypted using industry-standard SSL/TLS protocols. We regularly update our security systems and conduct vulnerability assessments to ensure the highest level of protection for your information.
Access to your personal information is restricted to authorized personnel only, and we maintain strict access controls and monitoring systems. All employees and contractors who have access to personal information are required to sign confidentiality agreements and undergo background checks.
Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security and encourage you to take appropriate precautions when sharing sensitive information online.
We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website. Cookies are small text files that are stored on your device when you visit our website.
We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period. These cookies help us remember your preferences, analyze website traffic, and improve our services.
You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website and your ability to use certain features. We also use third-party analytics tools that may place their own cookies on your device.
Our website may contain links to third-party websites that have their own privacy policies. We are not responsible for the privacy practices or content of these external sites, and we encourage you to review their privacy policies before providing any personal information.
You have the right to access, update, correct, or delete your personal information at any time. You can request a copy of the personal information we hold about you, and we will provide this information within a reasonable timeframe, subject to verification of your identity.
You have the right to opt out of marketing communications from us at any time. You can do this by clicking the unsubscribe link in our emails, contacting us directly, or updating your communication preferences in your account settings.
You can request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the data or when the processing is unlawful. We will honor such requests to the extent required by applicable law.
If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, you have the right to lodge a complaint with the relevant supervisory authority. We will investigate and respond to any complaints promptly and fairly.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes maintaining records for legal, accounting, or reporting requirements.
Service records and customer information are typically retained for a period of seven years from the date of your last service, unless you request earlier deletion. This retention period allows us to provide continuity of service and maintain accurate business records.
When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies. We use secure deletion methods that ensure information cannot be recovered or reconstructed.
Some information may be retained for longer periods if required by law, regulation, or legitimate business purposes. We will notify you if we need to retain your information for longer than the standard retention period.
Your personal information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
When we transfer personal information internationally, we use standard contractual clauses approved by relevant authorities or other appropriate safeguards to ensure that your information receives adequate protection in accordance with applicable privacy laws.
We may use cloud-based services and third-party providers located in different countries to store and process your information. These providers are required to maintain the same level of data protection as required by applicable law.
By using our services, you consent to the transfer of your personal information to countries that may have different data protection laws than your country of residence. We will take all reasonable steps to ensure that your information is treated securely and in accordance with this Privacy Policy.
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. We will investigate and take appropriate action to remove any such information from our systems.
We encourage parents and guardians to monitor their children's online activities and to teach them about the importance of not sharing personal information online without parental consent.
In cases where we need to collect information about children (such as for family service bookings), we will obtain verifiable parental consent before collecting, using, or disclosing such information in accordance with applicable laws.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.
If we make significant changes to this Privacy Policy, we will provide additional notice through email, website notifications, or other appropriate means. We will give you reasonable time to review the changes before they take effect.
You can contact us at any time if you have questions about this Privacy Policy or our privacy practices. We are committed to transparency and will provide clear, honest answers to your privacy-related questions.
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the information provided below. We are committed to addressing your privacy concerns promptly and professionally.
You can reach our Privacy Officer by email at privacy@heartwodkk.org or by phone at +91 83690 44853. We will respond to your inquiry within 48 hours during business days.
For written correspondence, you can send your privacy-related inquiries to our registered office at 123 MG Road, Koramangala, Bangalore, Karnataka 560034, India. Please mark your correspondence as "Privacy Inquiry" for faster processing.
We take all privacy inquiries seriously and will investigate any concerns you may have about how we handle your personal information. We are committed to resolving any issues and maintaining your trust in our services.